CS Remote Care Global Services Remote

CS Remote Care

CS Remote Care Global Services is an automated monitoring and communication system between your office's Konica Minolta output devices and our helpdesk team. It regularly checks for technical problems and consumable depletions, and takes the necessary tasks to solve them automatically to provide stable operations at all times. It helps you manage your devices more easily by minimising any unwanted downtimes and taking away the trouble of having to make service calls manually. Our goal is to provide you with greater satisfaction and reassurance at all times for the success of your business.

 

 

Accurate Invoices

CS Remote Care takes away manual output counter readings by automatically checking and transmitting the precise readings to the service organisation at specified intervals, thereby automatically and correctly billing you at all times.
 

Automated delivery of consumables keeps stocks full at all times

With CS Remote Care, you no longer have to order consumables, such as toners manually. Whenever it senses that any consumables of your devices have reached a specified minimum, the delivery is automatically made before they are depleted.
 
 

Automated dispatching of customer engineer requires no service calls

 
If your device encounters a technical problem, an analysis will immediately be conducted to determine if the problem can be solved remotely. If a customer engineer visit is required, one will promptly be dispatched with the details for solutions.
 
 

Issuance of usage reports and consultation to reduce TCO

 
CS Remote Care automatically keeps a full record of past usage, maintenance and more for each of your devices. This information can be provided with consultations to help you grasp the precise state of your devices to reduce TCO.
 
 

Bristol Office

Call Us: 0117 905 7010
Support Desk: 0871 426 7568
Email: info@sitgroup.co.uk

2430/2440 The Quadrant, Aztec West,
Almondsbury, Bristol, BS32 4AQ.